Cancellation and No Show No Call Policies
We DO NOT ACCEPT CANCELLATIONS VIA EMAIL, TEXT OR ANY FORM OF SOCIAL MEDIA. YOU MUST CALL US AT 262-789-7880
You are responsible for knowing when your appointment is scheduled. As a courtesy, a text reminder is sent to the primary cell phone number on file 48 hours prior to your appointment. Please confirm this appointment by selecting C and send. This marks your time as confirmed. This is generated by our software program and no other response is recognized. Failure to confirm does not cancel your appointment and all fees will apply.
If you need to cancel or reschedule please call 262-789-7880
Caring Fur Canines cancellation policy requires 24 hours notice to cancel or reschedule your appointment without penalty. Any cancellation occurring less than 24 hours before your appointment will result in a charge equal to 50% of the service. Failure to cancel or no show will incur a charge of 100% of the of the service. Failure to follow the cancellation policy or pay the charges incurred will result in any and all previously scheduled appointments to be cancelled. These charges must be paid before any future appointments will be made at our next available opening. Credit/debit card payment can be taken over the phone.
Clients who routinely miss appointments will be required to prepay for services before any appointments will be scheduled. This will be a non-refundable non-transferable payment and will be taken by credit/debit card over the phone.
LATE DROP OFF POLICY If you arrive 10 minutes late or more, your groomer may need to reschedule so they stay on time for other scheduled appointments. This will be considered as less than 24 hours cancellation and be charged 50% of the scheduled services. Please arrive at your scheduled time.
PICK UP POLICY You will be given an approximate pick up time when you drop off. We will also send you a text letting you know your dog is finished and expect you to arrive within 15-30 minutes to pick up your dog. Any dog left in our care for an excessive amount of time after you have been notified could result in an extra charge. We do not provide daycare or boarding and have limited crate space.